Question 1

How do I book an appointment with a therapist?

Accepted Answer

Step 1: Connect with Us: Give us a ring or drop a message on WhatsApp to set up an appointment. You can call or WhatsApp us on +264 81 300 0520. Feel free to send us an email at admin@ess.com.na. Your first point of contact will be Margo who is our Practice Manager.

Step 2: Share Your Thoughts: When you reach out, we'll ask you to  share a bit about why you're seeking help. Your comfort and privacy are our top priorities, so you can share with confidence!

Step 3: Quick Details, Please: To get things started, we'll need some  basic info like your name and contact number. Just the essentials to  secure your spot.

Step 4: Navigate the Payment Path: We'll chat about whether you're booking as a private client or through medical aid. If you're want we can check your medical aid benefits in advance.

Step 5: Appointment Day:  On the day of your appointment, we'll  hand you a registration form. Don't  forget to bring your ID and medical aid card along.

Our mission is to keep things relaxed and make you feel right at home. At ess, consider yourself amongst friends.

Question 2

What is your privacy and confidentiality policy with therapy sessions?

Accepted Answer

Rest assured that your personal information, as well as all discussions  held during therapy sessions and group support are treated with the utmost  confidentiality. Your therapist is bound by law and ethical guidelines to keep the information  private unless you explicitly request otherwise. Legal guidelines  necessitate written consent from you before any session details can be  disclosed.

Nevertheless, certain circumstances may warrant disclosure to legal authorities or designated individuals:
 • Immediate notification to law enforcement is mandatory if the therapist suspects abuse towards a child, dependent adult, or elder, or if there's awareness of domestic abuse.
 • In cases where an individual poses a credible threat of severe bodily harm to others, therapists are obligated to report it to the police.
 • Should a client express intentions of self-harm or suicidal thoughts, the therapist will make efforts to address and resolve these issues within the session. However, if concerns persist or the client is uncooperative, additional steps may be taken to ensure their safety.

Question 3

What medical aids are ess registered with?

Accepted Answer

ess is registered with: 
* NHP
* NMC
* Renaissance
* Nammed
* Gemhealth 
* Napotel

If you are on a different medical  aid, your can pay cash and then claim back from your medical aid.

Question 4

How do I know if I need to consider therapy?

Accepted Answer

If you're experiencing persistent feelings of sadness, anxiety, stress,  or struggling to cope with life's challenges, a therapist can help.  Additionally, if you're facing relationship issues, dealing with trauma,  or need support in personal development, seeking the help of a  psychologist/therapist is a positive step.

Question 5

How long does therapy take?

Accepted Answer

The duration of therapy varies based on individual needs and goals. Some  people find relief in a few sessions, while others may benefit from  long-term therapy. It's a collaborative process, and we will work with you to determine the most effective treatment plan for  your unique situation.

Question 6

Is therapy only for people with mental disorders?

Accepted Answer

No, therapy is not exclusively for individuals with mental disorders.  We help people face various challenges, including  relationship issues, life transitions, personal development, and coping  with stress. Therapy can benefit anyone looking for support and guidance  in their life.

Question 7

How much does therapy cost, and does insurance cover it?

Accepted Answer

Therapy costs can vary, and insurance coverage depends on your specific  plan. It's advisable to check with your insurance provider to understand  the coverage for mental health services.

ess provides the following payment options: 
- Cash payment 
- Medical aid claim (see list of medical aids below)
- Pro-Bono (this is strictly based on referral and availability). Terms & conditions apply.

ess is registered with: 
* NHP
* NMC
* Renaissance
* Nammed
* Gemhealth 
* Napotel

If you are on a different medical  aid, your can pay cash and then claim back from your medical aid.

Question 8

Can I bring a friend or family member to my therapy session?

Accepted Answer

In general, therapy sessions are one-on-one to create a safe and  confidential space. However, exceptions can be discussed with your therapist. It's essential to communicate openly about your  preferences and needs.

Practice - Walvis Bay

Office - Swakopmund

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