Step 1: Connect with Us: Give us a ring or drop a message on WhatsApp to set up an appointment. You can call or WhatsApp us on +264 81 300 0520. Feel free to send us an email at admin@ess.com.na. Your first point of contact will be Margo who is our Practice Manager.

Step 2: Share Your Thoughts: When you reach out, we'll ask you to share a bit about why you're seeking help. Your comfort and privacy are our top priorities, so you can share with confidence!

Step 3: Quick Details, Please: To get things started, we'll need some basic info like your name and contact number. Just the essentials to secure your spot.

Step 4: Navigate the Payment Path: We'll chat about whether you're booking as a private client or through medical aid. If you're want we can check your medical aid benefits in advance.

Step 5: Appointment Day: On the day of your appointment, we'll hand you a registration form. Don't forget to bring your ID and medical aid card along.

Our mission is to keep things relaxed and make you feel right at home. At ess, consider yourself amongst friends.

Rest assured that your personal information, as well as all discussions held during therapy sessions and group support are treated with the utmost confidentiality. Your therapist is bound by law and ethical guidelines to keep the information private unless you explicitly request otherwise. Legal guidelines necessitate written consent from you before any session details can be disclosed.

Nevertheless, certain circumstances may warrant disclosure to legal authorities or designated individuals:

• Immediate notification to law enforcement is mandatory if the therapist suspects abuse towards a child, dependent adult, or elder, or if there's awareness of domestic abuse.

• In cases where an individual poses a credible threat of severe bodily harm to others, therapists are obligated to report it to the police.

• Should a client express intentions of self-harm or suicidal thoughts, the therapist will make efforts to address and resolve these issues within the session. However, if concerns persist or the client is uncooperative, additional steps may be taken to ensure their safety.

ess is registered with:

* NHP

* NMC

* Renaissance

* Nammed

* Gemhealth

* Napotel

If you are on a different medical aid, your can pay cash and then claim back from your medical aid.

If you're experiencing persistent feelings of sadness, anxiety, stress, or struggling to cope with life's challenges, a therapist can help. Additionally, if you're facing relationship issues, dealing with trauma, or need support in personal development, seeking the help of a psychologist/therapist is a positive step.

The duration of therapy varies based on individual needs and goals. Some people find relief in a few sessions, while others may benefit from long-term therapy. It's a collaborative process, and we will work with you to determine the most effective treatment plan for your unique situation.

No, therapy is not exclusively for individuals with mental disorders. We help people face various challenges, including relationship issues, life transitions, personal development, and coping with stress. Therapy can benefit anyone looking for support and guidance in their life.

Therapy costs can vary, and insurance coverage depends on your specific plan. It's advisable to check with your insurance provider to understand the coverage for mental health services.

ess provides the following payment options:

- Cash payment

- Medical aid claim (see list of medical aids below)

- Pro-Bono (this is strictly based on referral and availability). Terms & conditions apply.

ess is registered with:

* NHP

* NMC

* Renaissance

* Nammed

* Gemhealth

* Napotel

If you are on a different medical aid, your can pay cash and then claim back from your medical aid.

In general, therapy sessions are one-on-one to create a safe and confidential space. However, exceptions can be discussed with your therapist. It's essential to communicate openly about your preferences and needs.